SHIPPING COSTS

The shipping costs are calculated automatically based on the weight, volume of the merchandise and postal code of delivery.

However, if they are remote towns or municipalities and / or delivery points with difficult access, the amount of the transport cost will probably suffer variations and be higher than the amount recorded by the website.

They are paid at the moment when the total payment of the order is made along with the rest of the products of the basket and can be detailed before finalizing the purchase. They are also indicated in euros and with taxes included.

Artegres will not be responsible in any case for customs taxes, whether tariffs, special taxes or other taxes that may be generated. That is to say, that in case they are generated, they will always be the responsibility of the buyer or client.

For large quantities and groupage of many products, confirm transport costs before placing the order, via e-mail to info@artegres.es or contact phone / whatsapp +34658976002.


SHIPMENTS AND AVAILABILITY OF STOCKS

Artegres reserves the right to choose the most appropriate form of transport, either by courier agency, logistics company or own transport in order to offer faster delivery of orders.

You can receive your order in several different shipments, depending on the materials you have requested. We will always try to deliver most of your order in the same delivery but there may be cases where it is received in parts.

At Artegres we work directly with the factory and warehouse stocks. Once the customer places the order, available stock of all products is checked. If there is no availability and always before sending the order, the client is informed by e-mail or by telephone of the situation. The customer will decide whether to wait until the date of new manufacture of the product out of stock, if you want to make a change for a similar product, if you want a partial shipment or if you want to cancel the total of your order.

If the account debit has already been made at the time of informing the customer about the unavailability of the product, and the customer decides to cancel the order, a refund will be made for the corresponding amount. Artegres will proceed to make the refund of this amount through the means of payment used by the customer to purchase the product and as soon as possible.

We recommend that you contact us before making the firm order to confirm stock of the products you wish to buy.

DELIVERY CONDITIONS

When the client makes the transport, he will assume the risk, exempting Artegres from any responsibility for the merchandise.

The merchandise is checked and duly packed before shipment in the corresponding logistics warehouses.

IMPORTANT: There must be a responsible at the point of download for the signature of the corresponding delivery note and what is informed of the delivery conditions as it becomes responsible for the reception of the order.

1) If you notice any deterioration in the packaging, it must be reflected on the delivery note of the carrier before signing it and let us know as soon as possible (send photos the same day to info@artegres.es).

2) If the carrier does not agree to wait for the merchandise to be checked 100%, it must reflect it on the delivery note before signing it. Try to reflect any damage on the delivery note, any anomaly as it will be the test for insurance.

3) Upon receiving the order they have 24-48 hours to check that all the material is in perfect condition. If you sign and there is NO review on the delivery note, the insurance does not take care of the damage, therefore, the replacement will be paid by the customer. It is recommended to open the strapping of all merchandise and check the condition of the boxes before signing any delivery note and that the carrier is gone.

Important: The merchandise must be checked before its placement to verify the absence of defects, since once placed the company is not responsible for the defects and can not claim to factory.

If any reference of the products received does not coincide with the confirmation e-mail, please contact us through the email info@artegres.es or by phone / whatsapp +34658976002.

Claims for deterioration caused by such transport will not be taken after 24-48 hours and above all, they will not be taken care of when it has not been stated on the delivery note that "the merchandise is pending review".

Important: There is no possibility of replenishing single pieces, as the minimum purchase is for a complete box. In case they are loose pieces, the corresponding payment will be made to those loose pieces. The customer can choose the purchase of a complete box and the broken pieces and proportional transport will be discounted.


SUBMISSION OF LARGE AMOUNTS

Large quantities are considered to be those whose weight is greater than 600 kg.

The genre will be delivered at street level with self-loading platform, directly on the home portal (at the foot of the sidewalk) that you indicate at the time you made your purchase. The carriers are not authorized to handle the merchandise, therefore, they are always unloaded at street level and do not upload the merchandise to the private address, that is why, it may be necessary that they require help to receive the merchandise and enter the material in Your domicile.

When the client requests the unloading of the pallets in a special place, specified by the client, he / she exempts us from any responsibility for possible damages.

You must inform at the time of formalizing your order, if there is any anomaly that makes it difficult or impossible for the carrier to access the destination address. If the material can not be downloaded for this reason, an alternative delivery point will be found, closer to the address indicated. The costs incurred by not being able to deliver the goods in the indicated place, will be at the client's expense. Any change of vehicle due to the impossibility of delivering at the point of delivery, can generate an extra cost that will always be borne by the customer. It is advisable to warn of these possible complications before placing the order, in order to calculate the cost and not have extra costs caused by an incident.

SHIPPING OF SMALL QUANTITIES

We warn that the courier agencies do not notify customers by phone with time and in advance (they are not authorized to use the mobile phone with customers) and if they are not at home, they leave a notice to contact the delegation directly. correspondent. They do not always leave a warning and can make several attempts. This fact is alien to Artegres since it is the modus operandi of the courier agencies. As a general rule, they DO NOT write down anything in the delivery notes, but they must leave a note signed if they see something unusual or damage.

Artegres will not assume any responsibility when the delivery of the product is not made as a result of errors in the data provided by the customer or in the absence of the customer or that the customer is not available at the time of download or delivery. In this case the delivery would not be made, with the consequent expenses of the second transport at the customer's expense.

How to notify a break:

1. When no review has been written on the delivery note and the break is verified within 24 hours, we can try to get the insurance to take over, but usually reject these incidents. In these cases the material is never replenished, it would only have the option to pay for the damaged material (discounting the shipping and return costs, which are always paid by the customer) and provided that it is notified within 24 hours of delivery . You should save the broken material in case we need to pick it up.

* Write an email to info@artegres.es, indicating in the subject "BREAK WITHOUT REVIEW + NAME AND SURNAME OF THE ORDER". In the message you must write your name, surname, ID number, order number and attach the images of the break. They must be images that show the exact pieces and can be seen clearly.

We always check the delivery notes with the transport agency, to verify the customer's reviews during the delivery.

2. When you have left a written review on the delivery note, we can manage the breakage and try to take care of the insurance. When you receive the material, if a break appears, you have 24 - 48 hours to contact us (as long as you have written that you have not been able to check the merchandise and there is a notice of damage on the delivery note.) You must save the broken material in case the insurance I needed to pick it up.

* Write an email to info@artegres.es, indicating in the subject "BREAK + NAME AND SURNAME OF THE ORDER". In the message you must write your name, surname, ID number, order number and attach the images of the break. They must be images that show the exact pieces and can be seen clearly.

We will send you an email confirming the insurance response and if the insurance accepts the incident, the customer can choose between the payment of the damaged goods (discounting the shipping and return shipping costs, which are always paid by the customer) or replacement of the the same.

Important: There is no possibility of replenishing single pieces, as the minimum purchase is for a complete box. In case they are loose pieces, the corresponding payment will be made to those loose pieces. The customer can choose the purchase of a complete box and the broken pieces and proportional transport will be discounted.

Customer Support. From Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m.


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